Headquarters: Mobile, Alabama
Delivering high-quality and high-performing contact center solutions for every stage of the customer lifecycle.
Welcome to International Customer Care Services Americas
Customer Focused. Service Driven.
At ICCS Americas, exceptional customer service and measurable performance go hand in hand. We keep the human element at the center of every interaction—supporting our clients, their customers, and our people.
Whether customers connect by voice, SMS, email, or chat, we provide the people, technology, and operational leadership to support the customer lifecycle from beginning to end.
ICCS Americas combines decades of contact center and BPO leadership with the established operational experience and international capabilities of ICCS.
We support organizations across North America with programs built around their customers, operational requirements, and business objectives. We take the time to understand how your organization operates, what your customers expect, and where our teams can create the greatest impact.
From there, we build the right service model—combining customer-focused people, proven technology, and disciplined operational management to deliver measurable results.
Headquartered in Mobile, Alabama. Built to serve throughout the Americas.
U.S. Leadership, Global Delivery.
Headquartered in Mobile, Alabama.
Caring for Your Business and Your Customers
When you outsource customer interactions, your partner becomes an extension of your brand. ICCS Americas understands that responsibility and works to ensure every customer interaction reflects the standards your organization expects.
Brand protection and customer experience are central to how we operate. Our teams are trained to represent your organization with the care and professionalism your customers expect. Our operations team focuses on a variety of key metrics including Custom Effort Score (CES), Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).
As an independently owned company, ICCS Americas can remain flexible as your needs change. Our operating model supports both dedicated programs and additional capacity when demand increases. Our approach is designed to help organizations manage contact center resources efficiently while maintaining the service levels their customers expect.
Whether you outsource an entire contact center function or supplement your existing operation, ICCS Americas provides the people, technology and operational support to help manage demand without carrying the full cost of an internal contact center. ICCS Americas can also serve as an extension of your business continuity strategy, providing additional operational capacity when your organization needs it.
Technology
ICCS Americas is committed to the ongoing innovation and investments in technology resources to empower our agent’s success and our ability to continually improve productivity.
Analytics
ICCS Americas data analytics team works closely with our clients to discover, interpret, and communicate meaningful patterns in the data to improve performance.
Compliance
ICCS Americas observes the highest compliance standards in the industry for its facilities, operations, security, networks and staff.
Security
Security is a primary focus for ICCS Americas and our discerning clients. You can entrust the security of your data to ICCS Americas. We have made substantial investments to ensure your data is always protected.
