Sales & Marketing

Turn Customer Interactions Into Sales Opportunities 

Sales performance starts with the customer experience. ICCS Americas operates as an extension of your team, representing your brand while engaging customers throughout the sales process. Our trained sales teams can support new customer acquisition, existing customer opportunities and program-specific sales objectives. 
 

ICCS Americas can support campaigns from lead generation through customer engagement and conversion. Digital marketing campaigns can be integrated with our contact centre to direct qualified interactions to trained agents, who engage prospects and customers based on the objectives of the campaign. 
 

Our cloud-based contact centre technology supports interactions across voice, chat and email while giving clients visibility into campaign performance. Program supervisors monitor activity and performance throughout the campaign and work with clients to make adjustments as requirements change.