Headquarters: Mobile, Alabama
About ICCS Americas
Experience Built Over Decades
We focus on people.
That means putting the customers we serve, our clients and our employees at the center of everything we do.
Experience Behind Us. Opportunity Ahead.
ICCS Americas was created to provide organizations throughout the Americas with experienced, flexible, and accountable customer contact solutions.
Headquartered in Mobile, Alabama, ICCS Americas combines U.S.-based leadership with the established operations, technology, and international capabilities of International Customer Care Services Inc. in Canada.
We are not building from an idea or starting with an empty playbook. Our leadership team brings decades of experience selling, building, and operating BPO and contact center programs across multiple industries and countries.
That experience has taught us something important: successful outsourcing is not simply about lowering costs. It is about building the right operation, protecting the customer experience, delivering measurable results, and creating a partnership that works for everyone involved.
Our Leadership
Sam Dhaliwal
President & CEO
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Sam Dhaliwal is President and CEO of International Customer Care Services Inc. and provides the operational foundation, technology, and international capabilities supporting ICCS Americas.
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His leadership and experience have helped ICCS develop scalable customer care and contact center solutions designed around each client's requirements, performance expectations, and long-term objects.
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Sam brings over 30 years of experience in the customer care and collections space, building a business rooted in strong relationships and commitment to his clients.
Sam continues to guide ICCS Americas through an evolving industry, embracing new ideas and opportunities to improve how businesses serve their customers.
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His vision centers on sustainable growth, meaningful client partnerships and a people-philosophy.
John C. Stock
Managing Partner and COO
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John Stock brings more than 30 years of experience building, operating and growing BPO and contact center organizations.
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His background includes leading domestic and international operations, building a 500-employee BPO organization with four delivery locations, developing multi-million dollar client partnerships, and supporting programs across the United States, Canada, Mexico, Jamaica, the Philippines and Kenya.
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Throughout his career, John has worked across customer care, sales, collections, revenue cycle management and, workforce operations. He has built new operations, improved underperforming programs, expanded client relationships, and helped organizations grow from the ground up.
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At ICCS Americas, John leads U.S. growth, client development and operational expansion from the company's headquarters in Mobile, Alabama.
COMPANY MISSION
Customer Focused, Service Driven
ICCS Americas is committed to providing exceptional customer care and contact centre services that are Customer Focused and Service Driven. We combine a people-first approach with measurable performance to support our clients and the customers they serve.
Core Values
ICCS Americas corporate culture is based upon our six-core values:
Teamwork
We work collaboratively, share knowledge and support one another to deliver strong outcomes for our clients and customers.
Open Mindedness
We remain open to different perspectives and new ideas while maintaining the values and standards that guide our business.
Customer Accountability
We take responsibility for the experience we provide and the commitments we make to our clients and their customers.
High Performance
We set clear expectations and remain focused on delivering measurable results and consistent service.
Continuous Learning
We seek opportunities to strengthen our knowledge, improve our processes and develop our people.
Continuous Growth
We look for opportunities to strengthen our capabilities and create sustainable value for our clients.
Our Promise
ICCS Americas' promise is to provide our customers with Best In Class service by exceeding your expectations.
Our commitment is to be more than a service provider. We strive to become a trusted extension of our clients’ organizations, building lasting relationships through open communication and a genuine understanding of their needs.
Our clients can count on us to be accessible, transparent and accountable. We believe trust is earned by following through on our commitments and taking responsibility for the work we do.
As our clients’ needs evolve, we remain committed to working alongside them, adapting to their priorities and delivering service they can rely on. Our goal is to build partnerships that stand the test of time.​
Built for Partnership
We believe the best outsourcing relationships create value for everyone: the client, the service provider, the employees and, most importantly, the customer.
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That is the kind of partnership ICCS Americas was created to build.
Headquartered in Mobile, Alabama. Built to serve throughout the Americas.