Headquarters: Mobile, Alabama
Customer Care
At ICCS Americas we have you covered 24/7.
ICCS Americas provides omnichannel customer care across the customer lifecycle, giving customers the flexibility to connect through the channel that works best for them. Our teams support voice, chat, email and SMS interactions, with multilingual capabilities available to meet the needs of your customers.
ICCS Americas agents operate as an extension of your business and represent your brand in every customer interaction. Our teams are trained to understand the requirements of each program and provide service that is helpful, professional and aligned with your customer experience expectations. Every interaction is an opportunity to strengthen the relationship between your organization and its customers.
ICCS Americas supports organizations across a range of industries and business sizes, including established brands across North America. Our customer care teams receive training aligned with each client program, giving them the knowledge needed to understand your business and provide informed support to your customers.
ICCS Americas offers the following Customer Care Services:
-
General & Complex Customer Inquiries
-
E-commerce & Shipping Support
-
Product Information & Support
-
Billing Support
-
Attendance Call-In Services
-
Card Activation & PIN Resets
-
Safety Check-In Services
-
Customer Surveys
-
Account Maintenance & Activation Support
Our Success Components
Highly Skilled Staff
Great customer experiences start with great people. Our teams are trained to understand your brand, your customers and the unique requirements of every program.
Advanced Technology
Smart technology. Reliable service. Built to adapt. Our systems give teams the tools and insights to deliver consistent customer care as programs evolve.
CX Mindset
People-first service, built around your brand. Our teams are trained to listen, engage and deliver consistent customer experiences that reflect your standards.
Compliance & Security Standards
Security is built into every level of our operation. We protect customer information through established policies, access controls, employee training and safeguards across our systems and facilities.